Supporting UPM’s Shared Service Centre Growth in Wrocław

Challenge

UPM was scaling their Shared Service Centre across multiple specialized areas including SAP, Order Management, Logistics Planning, Inside Sales, Customer Service, Finance, and Business Reporting. They needed reliable recruitment support to fill permanent roles swiftly without compromising candidate quality.

Solution

Over a sustained long-term partnership, we provided comprehensive recruitment services tailored precisely to UPM’s needs:

• Developed an in-depth understanding of UPM’s corporate culture and operational requirements to ensure only the best-fit candidates were presented.

• Delivered fast turnaround recruitment cycles, frequently sourcing and placing candidates within 5 working days.

• Maintained open communication channels with senior stakeholders in Finland, Germany, and the UK to align expectations and ensure smooth candidate onboarding.

• Leveraged local market expertise and rigorous candidate screening to maintain quality standards.

We successfully placed candidates across key departments, including:

• SAP

• Order Management

• Logistics Planning

• Inside Sales

• Customer Service

• Financial Control & Group Finance

• Business Reporting & Analytics

• Master Data Management

• Collection Controllers, Concept Leads, Test Automation, Technical Support

• And other specialized roles totaling over 100 hires.

Results

• Average time-to-hire: 32 days — demonstrating efficient recruitment without rushing quality.

• Interview-to-hire ratio: 25% — reflecting selective, targeted candidate sourcing.

• Quality of hire: 100% of candidates passed the 3-month probation period, confirming fit and performance.

• Established a seamless, professional recruitment process, appreciated by both candidates and hiring managers.

• Fostered effective collaboration bridging cultural and linguistic divides across international teams.

Client Feedback

“Dominik and his team have been consistently responsive, professional, and approachable. Their deep understanding of our needs simplified the recruitment process, and the quality of candidates was impressive. I highly recommend their services.”